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Logscape Support -> logscape -> Installer show error on JRE and MSI
Post Info TOPIC: Installer show error on JRE and MSI
ayratn


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Installer show error on JRE and MSI
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Hi,

I have:Windows 7 Pro SP1, 64 bit

Trying to install either Logscape-2.5.2_b0310-x64-setup.msi or Logscape-2.5.2_b0310-setup.msi.

Getting the same error in Installer:

Java Runtime Environment is not installed or incompatible. Note: Please Install Oracle JRE 1.6 or later.
Note 2: Use the 64 bit MSI with 64 bit JRE

In console:

>java -version

Picked up _JAVA_OPTIONS: -Duser.timezone="America/New_York"
java version "1.7.0_71"
Java(TM) SE Runtime Environment (build 1.7.0_71-b14)
Java HotSpot(TM) 64-Bit Server VM (build 24.71-b01, mixed mode)

MSI version: 5.0.7601.17514

Tried on another machine, works fine.



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Nathen


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Hi Ayratn,


64 Bit Logscape will only run with 64 Bit Java, the MSI will look into the registry to confirm the installation, and then use the JAVA_HOME envinromental variable to locate the installation. Can you confirm that your JAVA_HOME environmental is set, and pointing to the Java x64 installation directory?

www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sysdm_advancd_environmnt_addchange_variable.mspx

If the JAVA_HOME variable is set correctly could you please run the MSI in verbose mode, this can be achieved by running the msi with the following flags "/L*V "C:\log\example.log"" and attach the log generated.

Thanks,
Nathen

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