Logscape Support

shivkum · Newbie

Unable to send test email from logscape portal.

Istair · Veteran Member

Connection refused implies that either your smtp settings are incorrect or your server is blocking it.

First, I'd double check the server address is correct. Also, if you need a username/password, ensure that's correct

Next, log on to the Manager and try to telnet port 25. If there's an error there, it's a firewall issue, you may need to ask your firewall team to make an exception.

If you can telnet the port, then it's a more interesting issue.

Let us know either way!

Nathen · Member

To add to Istair's comment,

If you're attempting to use a google account, your server URL would be 'smtp.gmail.com', in the office our installations are configured to use SSL so the full URL is 'smtps://smtp.gmail.com:465', Username is your full gmail email, and password is obviously your password.

Let us know how it goes,

Nathen

neilson9 · Senior Member

BTW - you will not be able to use the gmail account logscape includes in the default config. Google will block the request coming from unfamiliar IP's/Regions. Instead - you can create your own google account to use unstead.

HTH,
Neil.